Our Approach

A Proven and Tested Consulting Method for Healthcare

Jones Healthcare Solutions uses a widely adopted, top-firm consulting methodology that prioritizes high-impact diagnoses, testable hypotheses, and pilots to validate profit-critical operations before recommending scale. Our engagements are intentionally designed to be proven, measured, and decision-driving, ensuring that clinics invest only in strategies supported by early evidence to work. 

The Pilot-Validation Loop

Below is how this methodology is applied in practice across JHS engagements.

1. Diagnose the Constraint

We begin by isolating the primary operational constraint limiting performance. In healthcare environments, symptoms often appear simultaneously: slow provider onboarding, denied claims, or underutilized support staff. Addressing all symptoms at once dilutes impact, so our diagnostic process focuses on identifying the single constraint that, if relieved, unlocks the greatest downstream improvement.

Outputs:

• Clear problem definition

• Directional sizing of impact

• Baseline performance metrics

2. Form a Testable Hypothesis

Once the constraint is identified, we translate it into a testable hypothesis:

If this constraint is addressed in a specific way, measurable improvement should occur within a defined timeframe.

This step forces clarity around what must be true for success and prevents premature commitment to solutions.

Outputs:

• Defined success criteria

• Predicted impact on revenue, reliability, or capacity

• Selection of 1–2 high-leverage initiatives

3. Test 1–2 Levers in Parallel

Rather than deploying large, sequential initiatives, we design focused pilots that test high-impact levers in parallel. Pilots are intentionally scoped to minimize disruption and preserve clinical autonomy.

Testing in parallel accelerates learning while protecting timelines.

Outputs: 

• 4–6 week pilot plans

• Minimal operational disruption

• Clearly defined data collection points

4. Measure Weekly KPIs

During the pilot period, we track decision-useful KPIs on a regular cadence. Metrics are selected based on their ability to confirm or refute the hypothesis, not for reporting volume.

Examples of KPI categories include:

• Days from provider start date to first accepted claim

• Percentage of claims paid without rework

• Dollar value of claims outstanding beyond 30 days

• Administrative hours per completed outcome

• Percentage of Capacity Utilization

5. Deploy the Proven Roadmap

At the conclusion of the pilot, we make a clear recommendation:

• Continue and Scale initiatives that demonstrate meaningful impact

• Resolve initiatives that do not

Validated initiatives are expanded using a structured roadmap, while unsuccessful levers are retired without restarting the engagement.

Outputs:

• Scale or resolution decision

• Implementation roadmap

• Risk-aware expansion plan

Why This Method Is Effective in Healthcare

Traditional healthcare planning often deploys full solutions before assumptions are tested, increasing financial and operational risk. The pilot-validation method reduces this risk by ensuring that decisions are grounded in early evidence.

This approach enables organizations to:

• Focus resources on the highest-impact constraints

• Learn quickly without large scale disruption

• Protect margins and staff morale

• Make confident, data-supported decisions

What Clients Gain

Clients who partner with Jones Healthcare Solutions gain:

• Faster operational learning with lower risk

• Clear prioritization of effort

• Evidence-based scale decisions

• Measurable improvement before full deployment

• A repeatable methodology that extends beyond a single engagement

Our role is not to recommend more changes; it is to ensure the right changes are proven, measured, and worth scaling.